Privacy Policy

02Information we collect

We may collect the following categories of information:

• Information you provide: your name, email address, company, and any details you include when you contact us or request a quote.
• Client engagement data: information and materials you share with us to deliver services, which may include business and financial records.
• Usage information: basic technical data such as browser type, device, and pages visited, collected automatically when you use our site.

03How we use information

We use the information we collect to:

• Respond to inquiries and prepare quotes;
• Deliver, maintain, and improve our services;
• Communicate with you about your engagement;
• Meet legal, tax, and accounting obligations;
• Protect the security and integrity of our site and services.

04How we share information

We do not sell your personal information. We may share information with trusted third-party service providers who help us operate our business (such as hosting, payment, and software platforms), under obligations of confidentiality and only as needed to provide our services. We may also disclose information where required by law or to protect our rights.

05Cookies and analytics

Our site may use cookies or similar technologies to operate properly and to understand how the site is used. You can usually control or disable cookies through your browser settings, though some features of the site may not function as intended if you do. If we use analytics tools, they may collect aggregated, non-identifying usage data to help us improve the site.

06Data retention

We retain information for as long as needed to provide our services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

07Data security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To exercise any of these rights, contact us using the details below and we will respond in accordance with applicable law.

09Intuit QuickBooks Online data

Our PM Bridge integration connects to a customer's QuickBooks Online company at their direction. This section describes how we handle that data specifically, in addition to the general practices described elsewhere in this policy.

What we access. Company information, chart of accounts, customers, vendors, invoices, bills, payments, and related transaction records from the connected QuickBooks Online company.

Why. Solely to provide accounting, accounts-receivable, and reporting functionality inside the Petroleum Machinery Operations Platform for that customer.

Where it's stored. In a Supabase (PostgreSQL) database hosted in the United States. The application itself runs on Vercel, also in US regions.

Security. Data is encrypted in transit (TLS) and at rest. OAuth tokens are stored encrypted and are never exposed to end users.

Subprocessors. Intuit, Vercel, and Supabase are the only subprocessors with access to QuickBooks-derived data.

What we never do. We do not sell QuickBooks data. We do not share it with any third party other than the subprocessors named above. We do not use it for advertising. We do not use it to train machine-learning models.

Retention and deletion. OAuth tokens are destroyed immediately upon disconnect. Synced QuickBooks data is purged within 30 days of disconnect, or sooner upon written request to Sales@CraterEnterprises.com.

How to disconnect. Disconnect at any time from QuickBooks Online's own "My Apps" screen, or by contacting us at the email above.

10Mobile information and SMS

Some Crater Enterprises platforms offer optional text message notifications about jobs, appointments, quotes, invoices, and account activity. Providing a mobile number is optional and consent is collected through a separate, unchecked checkbox that you check yourself. Full details, including how to opt out, are on our SMS Notification Consent page.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Reply STOP to any message to opt out, or HELP for assistance. Message frequency varies and message and data rates may apply.

11Third-party links

Our site or services may link to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

12Children's privacy

Our site and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

13Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision. Material changes will be posted on this page.

14Contact

Questions about this Privacy Policy, your information, or SMS notifications? Contact ctodd@craterenterprises.com. General inquiries may also be sent to Sales@CraterEnterprises.com.